1. Digital Products
1.1 Refund Eligibility
- Within 14 days of purchase
- Unused downloads only
- Technical compatibility issues
- Damaged/corrupt files
1.2 Non-Refundable Cases
- Downloaded/accessed content
- Revealed/used license keys
- Customized digital products
- After 14 days of purchase
2. Print-on-Demand Products
2.1 Return Eligibility
- Within 30 days of delivery
- Unused, original condition
- Manufacturing defects
- Wrong item received
- Damaged in transit
2.2 Return Process
- Contact customer service
- Receive return authorization
- Ship item back
- Refund processed upon receipt
2.3 Return Shipping
- Customer pays return shipping
- Free returns for defective items
- Original shipping non-refundable
- Include order number
3. Refund Processing
- Digital: 3-5 business days
- POD: 7-14 days after return receipt
- Original payment method
4. Exchanges
- POD items only
- Size/color changes
- Subject to availability
- Shipping fees apply
5. Contact
For returns/refunds assistance:
- Email: support@hanaacademystore.com
- Response within 24 hours
